Frequently Asked Questions

Santa Magic | Your Holiday Photo Experience

Are you offering Santa Magic photo experiences this holiday season?

Yes, Santa’s back and coming to a location near you. Find Santa at whereissanta.com. If you can’t locate Santa near you, we offer virtual Santa Magic too! If a local Santa photo experience isn’t for you, visit createholidaymagic.com. There’s Santa Magic for everyone! 

Where is Santa? Where can I visit Santa Claus? 

In partnership with our local venues, we provide holiday photo experiences across the United States, Canada, and Puerto Rico. Find a local photo experience at whereissanta.com by searching zip code, city, or location. If you can’t find Santa Magic near you, we offer virtual Santa experiences at createholidaymagic.com. No matter where you are, there is Santa Magic for you!   
Is there a way to share my positive experience?  
Yes, we love hearing about Guests’ Holiday experience! Email your positive review to marketing@cherryhillprograms.com or DM us @createholidaymagic on Facebook or Instagram.  


What are your social media handles?  

Follow, like and tag to share the magic!  

@createholidaymagic @cherryhillprograms @photogenicinc

Can I tag your Instagram in my post?

Yes! We would love that. Please follow and tag us @createholidaymagic – we cannot wait to see your beautiful pictures!  

You can find us on Facebook, Instagram, Pinterest, YouTube, Vimeo, and TikTok. 

I know Santa. Is there a way I can refer Santa to work for you?

Yes! We are always looking for jolly Santa characters! You can participate in the Refer-a-Santa program where you can refer a Santa, and pending eligibility requirements, receive a $100 reward! Click here to submit a Santa referral now!  
What are the eligibility requirements for your referral programs?

We offer several referral programs for different programs. Click here to view the eligibility requirements for each referral program.
I love your elf characters. Did you create those illustrations?

We love our elves too! All of our character illustrations are proprietary and created in-house by our Design team! The elf characters are based off real employees to celebrate their magic! The Elf Spotlight celebrates the magic of our employees who deliver amazing holiday and souvenir photo experiences to Guests, encourage teamwork and collaboration and take pride in Bringing the Magic – to capture moments that last a lifetime!
What are the hashtags for sharing my Santa Magic photos online? 

Please use #SantaMagic2021 when sharing your photos online! If participating in the sweepstakes, please use #HolidayMagic to enter.
What is The Holiday Blog?  

The Holiday Blog is your favorite place for DIY projects, tasty recipes, fun ideas, and family activities to celebrate all year long! The Holiday Blog is a free resource for busy moms and rad dads and everyone in between. Subscribe today! Visit blog.createholidaymagic.com to peep awesome tips and tricks that bring the magic to the whole fam – and pets too!! 
What is The Magic of Giving program?  

In October 2021, Cherry Hill Programs announces the launch of The Magic of Giving. Cherry Hill Programs believes in cultivating the magic of generosity all year long. Actively participating in our communities is an integral part of our mission to bring magic to every experience.  With your help, we're creating the Magic of Giving together. The Magic of Giving provides the opportunity to raise funds that extend the amazing work of various charitable organizations. Philanthropy isn’t just for the holiday season – it's a year-round activity! Learn more about the Magic of Giving here 
Will Santa host any events?

Santa will host multiple events at participating locations. Please follow @createholidaymagic and @cherryhillprograms for more information.  
Do I have to make a reservation?  

Reservations are strongly encouraged but not required. Reservations secure the Santa Magic photo experience for each Guest while allowing staff to employ effective social distancing best practices. Walk-up visits are permitted when space is available. 

Pre-book your holiday photo experience at whereissanta.com. This reservation platform makes scheduling your family photo experience convenient. Walk-up visits are available at participating locations as space permits. Select luxury Santa Magic locations like our new Holiday Magic Village require reservations; no Walk-ups will be accommodated; however, same day reservations are available to accommodate your last-minute holiday plans.
How do I make a reservation?

You can find local Santa and book your photo experience at WhereIsSanta.com. Reservation slots are available every 15 minutes. Most locations operate with two queues – one for reservations to ensure timely visits and one for walk ups which will be served as time permits.  

What packages do you offer? How much does it cost?

We offer several Santa Magic photo experience packages to capture your favorite holiday tradition! Please refer to WhereIsSanta.com for specific package information and prices. 

How does the in-person Santa Magic photo experience work?
1. Arrive at selected venue during your 15-minute reservation time.
2. Locate directional signage to follow Holly the Reindeer down Candy Cane Lane.
3. Text SANTA to 360.488.0880 to start your photo session.
4. Create and Capture your favorite holiday tradition - Santa Magic!
We have a lot of kids with disabilities visit Santa from local schools, will we be able to accommodate them and provide them a photo at a discounted rate? 

Santa Magic experiences are ADA and AODA compliant and accommodate children with disabilities. Discounted group rates are not available this season. 

What are your hours? 

Santa Magic photo experience hours are set in accordance with individual venue operating hours. Please refer to WhereIsSanta.com for accurate information for your preferred location.   
Can I make a reservation to visit Santa? How do I make a reservation to visit Santa?

Yes, reservations are preferred at participating locations.  

Simply visit WhereIsSanta.com to search by zip code, venue name or city to locate your preferred holiday photo experience.  

To make a reservation you will be required to select:  

A. a specific date 
B. a specific 15-minute time slot;
C. a photo package to pre-purchase (if undecided, you can still reserve your spot for a fee which will be applied to your set purchase);

Reservations are available every 15-minutes. If a time slot appears "unavailable" during normal business hours, this indicates the appointments are full for that window.  

When you arrive at the photo experience, there will be a dedicated entrance for Guests with reservations. Please check in with the greeter so they know you have arrived for your reservation. You can also start your photo experience by texting “SANTA” to (360) 488-0880.
How long is the in-person visit? 

Santa has a special visit planned with our family that runs 5-8 minutes that you do not want to miss!!
What is included in each Santa Magic photo experience at your retail venues?  

A Moment to Remember | Package A
Complete access to all digital images on our digital download portal
• 7 photo prints (SEE BELOW)
    (2) 6x8 prints 
    (2) 4x6 prints
    (1) 3x5 print
    (2) wallet prints
    Limited Edition 2021 Postcard photo print
    $25 to shop Shutterfly – at participating Santa Magic locations only
Sparkle and Shine | Package B  
Complete access to all digital images on our digital download portal 
• 5 photo prints (SEE BELOW)  
    (2) 4x6 prints
    (1) 3x5 print
   (2) wallet prints  
Dream a Little Dream | Package C
• 5 photo prints (SEE BELOW)  
    
 (2) 4x6 prints
     (1) 3x5 print
     (2) wallet prints
ONLINE ONLY | Reserve Now + Decide Later

When you pre-book your photo experience online, you don’t have to decide right then which photo package you want. With the Reserve Now/Decide Later feature, you can schedule your Santa Magic photo experience and apply the fee to your photo package purchase at the set! 
What is your Reschedule, Cancellation and Refund Policy?

If you need to reschedule your photo experience, please click RESCHEDULE found in your confirmation email within 24 hours of your original reservation. If you cannot locate your confirmation email, please contact our customer service team by clicking here within 24 hours of your original reservation. Rescheduling is available where space permits. Due to the limited availability, refunds due to cancellation are not offered less than 72 hours before the date/time of your reservation. Please allow 7-10 business days for refunds to be processed if the photo experience is canceled 72+ hours before your scheduled photo experience.
Are you offering Holiday Magic events this year?  

Yes! There will be theme nights as in the past wherever allowed. Please follow @createholidaymagic and @cherryhillprograms for more information. Better yet, book your event experience today at WhereIsSanta.com. Here are some highlights: 

Holiday PJ Magic | 11.14.21-11.19.21
Grandparent Magic | 11.22.21-11.26.21
Pop-A-Prop | 11.29.21-12.03.21
Dress Like Santa's Elf | 12.06.21-12.10.21
Ugly Sweater Magic | 12.13.21-12.17.21 
Are you offering Sensory Friendly events this year?

Sensory Friendly events are available at participating locations. Please visit this page for more information.
Are you offering Pet Night events this year?

Pet Night events are available at participating locations. Please visit this page for more information.
Will there be merchandise such as frames and globes available as in past years? 

Merchandise varies per location. Select merchandise is available online at myholidaymoments.com. Participating locations offer the limited edition Holiday Traditions Box while supplies last. 
Do you offer visits and photos for Guests with special needs? Can I make a reservation? 

In partnership with local venues, all our holiday photo experiences are ADA/AODA compliant. 

Guests with all abilities are invited to visit our experience at any time. To find a location near you and book a photo experience, visit WhereIsSanta.com.
What are your prices?

Santa magic package prices range from $9.95 to $149 to our full deluxe package. For a complete list of Holiday offerings, please visit us at WhereIsSanta.com. 
Are you allowing pet photos with Santa this season?

Yes, pet photos with Santa are available at participating locations. For more information, please visit whereissanta.com. SERVICE ANIMALS ARE ALWAYS WELCOME.
How do I begin my photo experience when I arrive at my reservation time? 

You can begin your photo experience by checking in with the greeter or texting “SANTA” to (360) 488-0880. 
Can I buy an individual photo print without purchasing an entire photo package?

Holiday Magic extras are available with a photo package purchase. All extra photo prints and merchandise are available with a photo package purchase. Additional 6x8 prints are available for $9.99. 
Can I purchase additional photos at my in-person Santa Magic photo experience?  

Yes, an additional 6x8 photo print is available to add on to any photo package purchase for only $9.99. 
How many Santas do you have? 
Silly question, everyone knows there is only one real Santa. Find your Santa Magic now – visit whereissanta.com!
What forms of payment will be accepted at the Santa Set this year?

Santa Magic retail accepts cash, Visa, Mastercard, Discover, and AMEX at all operating locations. Select locations accept Apple Pay.
Is my family allowed to visit Santa even if we’re not taking photos? 

Yes, everyone is allowed to visit Santa and have the experience captured. Purchasing the photo package is optional.  
Is my child allowed to talk to Santa from a distance? 

Yes! Children are welcome to chat with Santa
What if my infant child is unable to sit by themselves without support? 

Parents will need to accompany children unable to sit for holiday photography.
How do I know where to go during my visit?

Local signage will direct you to your holiday photo experience. At participating locations, floor markers will direct you when you arrive. If you have a reservation, follow Holly the Reindeer down Candy Cane Lane for your priority photo experience with Santa! For Walk-up Guests, follow Gary and Audri down Mistletoe Avenue! 
What safety precautions are in place for Christmas?

Health and safety are our top priority! Santa and his Elves are fully vaccinated. Elves will practice social distancing by remaining 6 feet away from Guests. Where local regulations permit, Guests have the choice to sit with Santa or socially distance themselves during the photo experience. All locations are equipped with hand sanitizing stations and staff are required to wear face coverings. Santa and Guests will not be required to wear face coverings unless locally mandated.
What safety precautions are in place for this season?
We are dedicated to creating spaces that make you feel comfortable focusing on the; however, same day reservations most important thing – your favorite holiday tradition!  

Because your health is our top priority, we have implemented new services and enhanced safety measures at all operations across the United States, Canada, and Puerto Rico. We have employed safety best practices as recommended by local organizations, the Centers for Disease Control and Prevention (CDC) and The Public Health Agency of Canada in the interest of your wellbeing. Additionally, all Cherry Hill Programs staff and characters must be vaccinated by October 14, 2021, per company policy, except for medical and religious exemptions
What is your Company Policy on employee vaccinations?
Company policy requires Santa characters and staff be vaccinated by October 14, 2021 except for medical and religious exemptions.
Are Santa characters and staff vaccinated?

Company policy requires Santa characters and staff be vaccinated by October 14, 2021 except for medical and religious exemptions
Is staff required to take a COVID test?

Company Policy requires all staff be vaccinated except for medical and religious exemptions by October 14, 2021. COVID testing is mandatory for exempt employees. 
Do I have to wear a mask during my photo? 

Guests may remove face coverings during the photo experience at select locations.
What is the social distance measurement between Santa and my child/family?

Social distancing requirements vary per location
Will my family be required to have their temperature taken upon entry to the set?

Temperature checks are not required at Santa Magic photo experiences.
Will there be hand sanitizing stations at the set?

Yes. Hand sanitizing stations area available at the entrance and exit of each Santa Magic experience.
How often do you clean/sanitize the photo sets?

Following CDC guidelines, Santa Magic sets are disinfected prior to opening and deep cleaned after closing. High-traffic and high-touch point areas are cleaned between Guest visits. Fabric treatment is provided to Santa suit after each shift.
How do I contact Customer Service about my local Santa Magic photo experience?

You can contact customer service by clicking here
Is there plexi-glass at the point-of-sale counters where I purchase my photos?

At some locations, physical barriers separate Santa Magic staff from Guests at checkout
Can I physically sit/hug/touch Santa? 

We will follow the requirements set by the CDC to ensure the health and wellbeing of all Guests. At participating locations, the Santa Magic experience is up to the Guests’ comfort. Please inquire at your local Santa Magic photo set. For more information about the photo experience, visit cherryhillprograms.com/covidguidelines
What is My Photo Magic Pass? 

My Photo Magic Pass is an exclusive offer provided to in-person Santa Magic photo experience customers at the set. We’re so glad you chose us to capture your Santa Magic, we’re giving you complete access to the virtual photo experience 50% off! Get your My Photo MAGIC PASS at checkout – available to any Guest who purchases a Santa Magic photo package at a local retail venue.  

My Photo is a wonderful way for you to create a customizable, virtual experience that captures The Holiday Magic to share with anyone – anywhere, any time! Simply upload your personal images from any device and instantly appear in festive backgrounds. My Photo offers endless photo uploads and downloads to #ShareTheMagic with your family and friends during the Holiday season!

Why did you remove the self-service station to select photos? 

Self-service kiosks are high-touch surfaces that create high-traffic areas. Self-service kiosks were removed to comply with safety precautions to help prevent the spread of COVID-19. CHP Staff is happy to accommodate the photo selection process at check-out. Guests who purchase a Moment to Remember | Package A and Sparkle and Shine | Package B receive digital access to all photos after Santa Magic photos are captured
Why are the prices so high for a photo where my child cannot sit on his lap/have a real visit?

We’re so excited Santa’s back! We know the experience may feel different previous seasons, and we’re committed to capturing the magic of your holiday experience while prioritizing health and safety. Adding extensive safety precautions at each set is priority in creating a magical holiday experience. We’ve worked hard to ensure photography packages meet Guests’ needs and budgets. Each package includes significant value and is priced in alignment with competitors
If I don’t like the way the social distancing photo came out, can I get a refund?

We know your Santa experience is important! We will work with the local management team to resolve your issue so that you walk away from your Santa Magic photo experience satisfied. We are committed to bring the magic to every experience by capturing moments that last a lifetime. If you’re unhappy with your Santa Magic experience, please contact Customer Service by clicking here
How long will it take for me to receive my refund from a cancelled reservation?

Please allow 7-10 business days for your refund to process from the time of request/submission
How large are my Digital Photo files? Are my Photos high resolution?

Your digital images are delivered as high-quality JPGs at myholidaymoments.com. The exact file size is 1500px x 2100px. You can access your digital image files at myholidaymoments.com
How do I remove the watermark from my digital images at myholidaymoments.com?

If you see a watermark on your Photo, that is an indication that you have not yet purchased your photos as Digital Downloads.  
To remove the watermark and have full access to the Digital Download portal (such as saving, downloading, and sharing your photos), you must first purchase the Digital Photo Downloads.  
Once your purchase has been made online, the watermark should be removed automatically, and you will have full access to all digital download features.  
If you have purchased Digital Downloads and continue to see a watermark on your images, please contact Customer Service by clicking here

How do I apply a border to my Santa Magic photos at myholidaymoments.com?

Simply click or tap on any Border shown to the right of the photo to apply the background to your photo. You may also drag and drop the Border onto your photo to apply the Border.  
Be sure to scroll down to see all the Holiday Borders perfect for any occasion. Only one border can be applied at a time.  
*Please note the "Holiday Postcard" is only sold at the set with the top photo package purchase: A Moment to Remember | Package A.
How do I add a Sticker to my Santa Magic images at myholidaymoments.com?

Simply click or tap on any sticker shown to the right of the photo (under the Sticker tab) to apply that Sticker to your Photo. You may also drag and drop a Sticker onto your digital image.  
Be sure to scroll down to see all the Holiday Stickers that you can use to personalize your digital image.  
Move, scale, or rotate the Stickers to place them exactly as you wish. There is no limit to the number of stickers you can apply to your digital downloads.
How do I save my digital images to my phone from myholidaymoments.com?

To save your digital images on your phone, tap the Download button and follow the instructions. Tap and hold your finger on the photo until a dialog box shows to Save it to your phone. An iPhone will save it to the Camera Roll on the phone while an Android device will save it to the Gallery. 
If I buy digital images online at myholidaymoments.com, will I be able to print that at my local photo retailer?

If you buy digital images online, you will be able to print the photos at any local photo retailer. If you print out the ‘Receipt and Copyright Release’ email that you received immediately following your online purchase and take that with you to the photo retailer along with the device on which you saved your digital downloads. 
If you do not receive your ‘Receipt and Copyright Release’ email in your Inbox, Junk, or Spam folder within 24 hours of your Photo Download purchase, please visitcherryhillprograms.com/copyright and complete the form to instantly receive your copyright release and registration.  

IMPORTANT: Digital image downloads are ONLY available if you pre-purchased a photo package at the set. If you took photos with Santa and did not purchase them, your photos will not be saved for purchase later.
How long are my Santa Magic photos available online? Will my photos be deleted? 

Your holiday photos are stored on our Digital Download Portal for the current Holiday season. Be sure to download all your photos from our Digital Download Portal to your local hard drive for future use. All pictures are purged from our systems on January 31, 2022.  

To avoid losing your valuable photos, be sure to download your image files as soon as possible. DO NOT store your images on our Digital Download Portal.  
Where do I enter my photo code or email on the Digital Download Portal?

If you are unable to see where to enter your photo code or email address when using a desktop computer, then you are likely using an out-of-date version of a browser that is not compatible with our Digital Download Portal (myholidaymoments.com)

The Digital Download Portal functions best with browsers that are less than 3 years old.  We recommend that you update your browser and try again. For Microsoft Internet Explorer (IE) users, please update to IE version 10 or higher. IE version 8 or 9 does not support the many wonderful features of the Digital Download Portal

I cannot find my Santa Magic Photo Code. Where can I find my Photo Code? 

For the majority of our Santa Magic locations, you can find your unique Photo Code in several places:  
1. Your photo code is located on the 3x5 and wallet sheet (number on the corner of photo) 
2. Your photo code is also located on your printed receipt.3. Your photo code is in an SMS text message you received after your Santa Magic photo experience.

For our Holiday Magic Village and Macy’s Santaland locations, your holiday photos are available for download from our digital portal on PGIphotos.com. 
What if I lost my receipt from my Santa Magic photo experience?

If you have lost your receipt, you can find your photo code on the 3x5 photo sheet! The code on your printed photo is the same as the code on your receipt. If you were sent an SMS message to download your images, the SMS message will also contain your photo code. Visit our Digital Download Portal to input your code and email address to access your photos. If you cannot find your code, contact our customer service team by clicking here
If I have a question or a problem, who should I contact? 

If you have questions or a problem, please click on the 'Contact Us' tab located on the right-hand side of our Digital Download Portal (myholidaymoments.com).  

This will take you to our 'Contact Us' page where you will have the opportunity to fill out a form and share your information so that we can assist. You can also contact Customer Service team by clicking here
What should I do if I do not receive the ‘Receipt + Copyright Release’ email?

First, check your ‘Junk’ or ‘Spam’ folders to confirm that the email has not been sent there. If you do not receive your ‘Receipt and Copyright Release’ email in your Inbox, Junk, or Spam folder within 24 hours of your Santa Magic photo experience purchase, please visit cherryhillprograms.com/copyright and complete the form to instantly receive your copyright release and registration.
Do I have to make a reservation at a Holiday Magic Village? 

Yes, reservations are mandatory to book your Holiday Magic village experience. Pre-book your holiday photo experience at whereissanta.com. This reservation platform makes scheduling your family photo experience convenient. Walk-up Guests will not be accommodated; however, same day reservations are available to accommodate your last-minute holiday plans.
Where are the Holiday Magic Village locations?

Check out this page for more information!

Are the packages at the Holiday Magic Village the same as other locations?

Holiday Magic Village locations offer the ultimate Holiday photo experience – it's incredibly special and unique! No matter if you’re a traditional Santa lover or looking for some fun with The Grinch™, the infamous ©Dr. Seuss character, there’s something at the Holiday Magic Village for you! Find your Holiday Magic and reserve your ultimate photo experience at whereissanta.com.

ULTIMATE Holiday Magic Village

• Santa Magic Photo Experience
• The Grinch™ Photo Experience
• 12 photo prints: (2) 6x8, (4) 4x6, (2) 3x5, (4) wallets
• (2) Exclusive 6x8 digital + printed postcards with border
• Complete access to all digital images 
Santa Magic | Package A 

• Photo with Santa: 
  6 photo prints: (1) 6x8, (2) 4x6, (1) 3x5, (2) wallets
  Exclusive 6x8 digital + printed postcard with border
  Complete access to all digital images 
Grinch’s Grotto™ | Package B

• Photo with The Grinch™ ©Dr. Seuss: 
  6 photo prints: (1) 6x8, (2) 4x6, (1) 3x5, (2) wallets
  Exclusive 6x8 digital + printed postcard with border
  Complete access to all digital images 
Book your Holiday Magic photo experience at whereissanta.com now!

How do I download my images from the Holiday Magic Village experience?

Your Holiday Magic Village photos can be viewed using the steps provided below. 
1. Go to holidaymagicvillage.com 
2. Enter your Photo Code in the number box and your photo should appear 

If you have already made a purchase, please choose "Download Purchased Photos" option, and enter required information to redeem images.  

To request assistance, please fill out the form on the web page. 
How do I contact Customer Service about my Holiday Magic Village photo experience? 

You can contact our customer service team by clicking here
!

What is Create Holiday Magic? 

Createholidaymagic.com is the collection of our virtual Holiday experience products. At createholidaymagic.com, you can access free tips and tricks at The Holiday Blog, your favorite place for DIY projects, tasty recipes, fun ideas, and family activities to celebrate holiday magic all year long as well as information on Virtual Santa visits! Check out createtheholidaymagic.com for more information.  Better yet, reserve your Virtual Santa experience on WhereIsSanta.com today!
Who is behind createholidaymagic.com?

Createholidaymagic.com is operated by Cherry Hill Programs, the leader of experiential photography. With over 60 years’ expertise capturing the magic of your holiday, we pride ourselves on delivering incredible photo experiences at local venues across the United States, Canada, and Puerto Rico.

How is the virtual visit with Santa different than the in-person Santa Magic visit and photo experience? 

Your virtual Santa visit is personalized to your family, making it extra special and available from the comfort of your own home. At createholidaymagic.com, you can purchase the Holiday Traditions bundle to schedule a live video call with Santa and access all our virtual holiday photo experiences. If you book the Holiday Traditions Bundle, you will be asked to complete a family profile listing your family’s names, ages, activities, accomplishments, and any other details you would like us to know prior to your video call with Santa. These details create a complete personalized experience for you, your kids, and your family. This holiday magic virtual experience is totally unique and a great addition to your in-person Santa Magic photo experience. 
What is included in each virtual photo package experience?
There are multiple packages to choose from. Each includes a variety of Holiday Magic to meet your individual needs. Please refer to createholidaymagic.com for the specific contents of each package


Holiday Magic Traditions Bundle

• Live Video Call with Santa
• My Photo SANTA MAGIC
• My Photo PETS
• Story Time

All aboard! Next stop: Your one-stop-shop for all the Holiday Magic! The Holiday Traditions virtual experience includes a live video call with the most wonderful guy of the year – Santa! For a limited time only, the Holiday Traditions experience includes unlimited access to My Photo Santa Magic, My Photo PETS, and Story Time. 


Jingle Bells Bundle

• My Photo SANTA MAGIC
• My Photo PETS
• Story Time

The Jingle Bells digital holiday experience includes unlimited access to My Photo SANTA MAGIC, My Photo PETS, and Story Time ALL SEASON long! 


My Photo SANTA MAGIC

• 25 Total Holiday Backgrounds
• 20 Santa + Holiday Backgrounds
• 5 Kids/Baby Backgrounds

Create a personalized, virtual photo experience that captures the holiday magic – from anywhere, any time! Simply upload your personal images from any device and instantly appear in festive holiday backgrounds. My Photo offers endless photo uploads and downloads to #ShareTheMagic with your family and friends 


My Photo PETS

• 25 Total Holiday Backgrounds
• 20 Santa + Holiday Backgrounds
• 5 Pup/Kitten Backgrounds

Create a personalized, virtual photo experience for your favorite furry friends! Capture your pets this holiday season and share their cuteness with you family and friends – from anywhere, any time! Simply upload your favorite pet images from any device and watch your pets instantly appear in festive holiday backgrounds. My Photo offers endless photo uploads and downloads to #ShareTheMagic with your family and friends 


Story Time

Put on your favorite pajamas and cuddle up with a delicious cup of cocoa and let Santa do the rest! Enjoy Twas the Night Before Christmas read by Santa Claus! 
How do I contact Customer Service about my virtual holiday magic photo experience?

You can contact customer service by
clicking here

What is My Photo Magic Pass?

My Photo Magic Pass is an exclusive offer provided to in-person Santa Magic photo experience customers at the set. We’re so glad you chose us to capture your Santa Magic, we’re giving you complete access to the virtual photo experience 50% off! Get your My Photo MAGIC PASS at checkout – available to any Guest who purchases a Santa Magic photo package at a local retail venue. 

My Photo is a wonderful way for you to create a customizable, virtual experience that captures The Holiday Magic to share with anyone – anywhere, any time! Simply upload your personal images from any device and instantly appear in festive backgrounds. My Photo offers endless photo uploads and downloads to #ShareTheMagic with your family and friends during the Holiday season!


How long do I have access My Photo images available on createholidaymagic.com?

My Photo access expires January 31, 2022. Please download all images before account access ends. 
What dates and times are available for live video Santa visits?

Live video calls with Santa begin December 10, 2021 and run through December 24, 2021. Santa is very busy and is only available from 3pm to 9pm ET 7 days a week for visits with you and your family. When you select the Holiday Magic Traditions package you will be prompted to schedule your appointment. Appointments are limited so do not delay! 

How long is the live video call with Santa?

Santa has a special visit planned for your family that runs 5-8 minutes and you would not want to miss!

Can I book a video Santa visit for later today? 

Because Santa is very busy getting ready for Christmas, he and Mrs. Claus have politely asked that visits be booked at least 24 hours in advance. He wants to make your live video call visit extra special – and that takes time!

How do I login for the live video call with Santa that I purchased on createholidaymagic.com?

As part of the purchase process, after you schedule your Santa visit, a confirmation email will be sent to you. In addition, you will be redirected to the Workshop page where information regarding your upcoming Santa visit is clearly outlined. Simply click on the email link that is sent or click the Start Visit from the Workshop page when the big day arrives to start your special Santa experience. 

I am not comfortable using zoom for the live video call with Santa, can you help? 

Absolutely. Once you purchase the Holiday Traditions bundle and schedule your live video call with Santa, you can enter the Workshop page where we have FAQs on everything you need to prepare for Santa’s visit. We even have a test link that you can try before the visit to make sure you are all set. In addition, the elves will be on hand to make sure your Santa Magic experience is perfect!